FAQ

We are a team of passionate pet lovers based in Chicago, dedicated to making pet ownership simple and enjoyable. Our goal is to provide high-quality dog clothing and accessories that enhance the time you spend with your furry friends, whether you're at home, in the office, or exploring the outdoors. We believe that a shared life with pets is a happier life, and we strive to make every moment with your pet special.

Absolutely! We're always working on new dog clothing and accessories to bring you the best for your pets. Stay tuned for our latest new dog clothing and accessories collection.

We specialize in high-quality dog clothing and accessories, including stylish coats, comfortable sweaters, durable harnesses, fashionable leashes, and more. Our dog apparel and pet fashion products are designed to ensure your pet looks great and feels comfortable.

Our dog clothing and accessories are designed to fit a variety of dog breeds and sizes. Please refer to our sizing guide to find the perfect fit for your pet, ensuring comfort and style for a variety of dog sizes

We use high-quality, durable materials to ensure comfort and longevity for all our dog clothing and accessories. Detailed information about materials can be found on each product page.

Our products are designed for durability and easy care. Please refer to the care instructions on each product page or contact our support team for specific care tips.

We try our best to get your favorite items back in stock as soon as possible. Please sign up to our newsletter and make sure to follow us on Instagram/Facebook for restock updates and more!

Each product is unique and sized differently. Be sure to measure your dog according to the sizing charts provided for each product in the Description Section. If you need additional help or have any questions regarding sizing, please do not hesitate to email us at petsrus.official@gmail.com — we’ll be happy to help!

Please allow 1-2 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships. Shipping times will vary depending on your location and the shipping method you chose at checkout. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer service team to discuss shipping options.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Unfortunately, the system only allows a single code to be entered while making a purchase.

To be eligible for a return, items need to be unworn, hair-free, with all original packaging and hang tags, unaltered and unwashed. Items need to be returned within 14 days of the delivery date for a credit refund. Please visit our return policy page for more details on how to return items.

Definetely! We hope to have as many of you on board as possible. We believe that the key to growing our brand further around the world is to create a team of passionate people. If you would like to become an official PETs R US ambassador please request a DM on our main Instagram page @petsrus_official. All ambassadors are required to own at least 1 PETs R US product prior to being chosen.

You can contact our customer support team via email at petsrus.official@gmail.com or through our contact form on the website. Our team is dedicated to providing you with excellent service and timely assistance.

Yes, we offer e-gift cards that can be purchased on our website, making the perfect gift for any dog lover.